Searching for a new web hosting provider, website designer, or web developer can be a daunting task for any business. However, the task can be more difficult for a credit union because of federal and state regulations that financial institution websites must meet.
Keep reading for some tips for finding the best website vendor for your credit union.
Project Management
Whether you’re redesigning your site or moving your credit union website to a new web hosting service, you’ll want to have a clear understanding of the vendor’s process and workflow. This should include a detailed outline and schedule for deliverables. Be sure to discuss who will create and provide content and identify the key stakeholders responsible for reviewing and approving each step of the process. Good project management guarantees the website vendor can complete the job smoothly and on time.
Communication
Once your website goes live, you and the vendor should agree on expectations for communication and support. To avoid frustration when issues arise, ask the vendor about the preferred method of communication, availability, and average response time. Because credit union customers rely on online access to their account information 24/7, open communication with website vendors is critical to ensure the website never goes down.
Sustainability and Growth
If your business goal is to increase your customer base, you’ll need a credit union website that can grow with you. Your credit union website designer or developer must be able to adapt your website as technology and customer needs evolve. Your web hosting service should have the resources to accommodate changing speed and space requirements. Plan for your future now so that you won’t spend more time or money on finding new website vendors later.
Customer Testimonials
Customer testimonials and reviews can provide helpful insight into what you can expect from a website vendor. Most companies post testimonials from satisfied customers on their websites. Because people post complaints or issues on a company’s social media account, you can see how the vendor addresses problems. Look for customers similar to your credit union to determine if the website vendor will be a good fit.
Final Words
The first question you should ask a potential website partner is how qualified they are working with financial clients. If they have a proven and successful track record with credit unions, you can be confident that your website will be in good hands.
CUWebsite Services has helped credit unions create responsive, ADA-compliant websites for more than two decades. We go above and beyond to ensure your credit union website remains secure and private and meets federal regulations. Contact us to learn more about our credit union website design, development, and hosting services.
